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Products tagged "Outsourcing Contracts"

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A very comprehensive IT Outsourcing Contract template between a customer and Vendor. This contract is heavily weighted toward the customer. This document defines the services, skill level required to deliver the services, how contract variations will be undertaken, ti..
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This contract is designed for a situation where a Prime Vendor for an IT Outsourcing contract is subcontracting to another Vendor to perform certain activities. This particular Contract is where the Prime Vendor has responsibility for the Managed Infrastructure ..
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This Outsourcing Contract covers both off-site and on-site Managed Services. It should be used by Vendors where there is a requirement for an on-site technical presence at the customer site.   ..
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This Agreement has been developed to outline the agreed framework, services and responsibilities of all parties involved in a Shared Services operation. If you are looking at setting up a Shared Services function within your organisation, this document might be very helpf..
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This is a comprehensive template to assist organisations to develop a Service Agreement for a Shared Services function.   ..
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A Support Agreement for Infrastructure and Application Hosting The purpose of the System Support Agreement is: To detail the services being purchased, level of system performance required, required operating hours, equipment maintenance windows, system backup ..
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A Master Services Agreement where a range of IT services are being provided. Suitable for both customers and Vendors.     ..
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This Agreement is designed for either a customer or Vendor where a fixed price software development project is being undertaken. This particular Agreement is for fixed price Application Development and Implementation. Includes warranties, dispute resolution, terminat..
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This document is a manual of procedures to govern IT Outsourcing Contract between a Vendor and Customer. It will be useful for either a customer or Vendor to define processes, roles and responsibilities etc. for the  Outsourced functions.   ..